Terms of Use

The www.manchesterarndale.com (the "Website") is owned by M&G Real Estate ("we", "us" or "our" in these terms and conditions) and whose addresses and contact details are set out below and is managed on our behalf by CBRE Limited, whose details are also set out below.

References to "you" or "your" are references to any individual or business accessing the Website.

Any personal information you supply to us will be used in the manner set out in our Privacy and Cookies Policy. Please make sure you read our Privacy and Cookies Policy to learn about the information that we collect on the Website and how we process it.

Your use of and access to the pages of the Website are subject to the terms and conditions set out below and our Privacy and Cookies Policy (together these "Terms"). Before accessing and using the Website, please read these Terms carefully because they constitute a legal agreement between us and you. By using the Website, you agree to these Terms and affirm that you are able and legally competent to do so. If you do not agree, you are not authorised to use this Website and you should exit it immediately.

We warrant that we have validly entered into these Terms and that we have the legal power to do so.

IMPORTANT NOTE: These Terms contain provisions that limit our liability to you. Please see "OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU" (Section 6) below for more information.

1. Changes to Terms and Additional terms
The Effective Date of these Terms is stated at the top of this page. We do not intend to change these Terms very often but reserve the right to do so. Such modifications shall be effective immediately upon posting of the modified terms on the Website. Your continued use of this Website following our posting of any amended Terms constitutes your acceptance of the amended Terms. The amended Terms supersede all previous versions of the Terms.

In addition to these Terms there may also be specific additional terms that apply to certain sections of this Website. Because those specific additional provisions also apply to your use of those sections, we recommend that you review them wherever they appear. In the unlikely event of any conflict between the provisions of these Terms and any specific additional provisions, applying to particular sections, the specific additional provisions will prevail.

2. Content
We retain full and complete title to all intellectual property, information and materials in or on the Website, including but not limited to copyright and unregistered and registered trade mark rights. All such rights are reserved and the benefit of any goodwill inures to us. You may download, print and/or copy extracts from the content on the Website solely for your own personal, non-commercial use provided that you leave all copyright, trade mark and other proprietary notices intact. You must not copy, download, store in any medium, display, adapt, modify, manipulate, translate, distribute, transmit or re–transmit, transfer, sell, re–publish or reverse engineer any content on the Website (including any software used in the creation of this Website) or create any derivative works based on any such content for any purposes except as provided above.

No material from this Website may be commercially exploited in any way, without our prior written permission.

3. Your Responsibilities and Acknowledgements
You must be at least thirteen (13) years old to use the Website. By accessing or using the Website, you confirm that you are not younger than 13. If you are aged between thirteen (13) and the age of majority in your place of residence, you may use the Website only under the supervision and with the consent of your parent or legal guardian. If you are the parent or legal guardian of a child using the Website, you agree to be bound by these Terms on behalf of yourself and your child.

You may use the Website only for lawful purposes.

You may not use the Website for:
  • To create a false identity or impersonate any person;
  • To transmit any advertisement, solicitation, junk mail or other unsolicited or unauthorised commercial or promotional content;
  • In any way that breaches any applicable local, national or international law or regulation;
  • In any way which undermines or negatively impacts the Website, any of the services made available on it, or our reputation generally.

You must not:
  • Disrupt or attempt to disrupt the proper working of the Website (e.g., by hacking into our server);
  • Restrict or inhibit any other person from using and enjoying the Website;
  • Use any spambot, bot net or other bot, scraper or other automated means to access the Website or transmit any virus, worm, Trojan or other malware to or though the Website;
  • Modify, adapt, sublicense, translate, sell, reverse engineer, decompile or disassemble any portion of any of the Website;
  • "Frame" or "mirror" any part of any of the Website unless you have our prior written authorisation;
  • Post or transmit any material or engage in any other behaviour or activity that is false, misleading, unlawful, offensive, disruptive, harmful or otherwise objectionable (as determined by us in our sole discretions); or
  • Assist any person in engaging in any of the activities described above.

You acknowledge that you can be held legally liable for what you say or do online. We have the discretion to terminate your access to the Website without notice for any violation of the above rules.

If you register to receive our newsletter, you warrant that all details and representations you provide to us for the purpose of registering are correct.

If we consider, in our discretion, that a breach of these Terms has occurred, we may take such action as we deem appropriate, including without limitation:
  • Immediate, temporary or permanent withdrawal of your right to use our Website;
  • Issue of a warning to you;
  • Cancellation of your subscription to the newsletter (if applicable);
  • Commencement of legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.

4. Third Party Websites
The Website contains links to other websites which are independent of us and are maintained by third parties. We are not responsible for the contents of any third party websites and shall not be liable for any damages or injury arising from the contents of such websites. Any links to other websites are provided as a convenience to you as a user of this website, and do not imply our endorsement of the linked websites or association with their operators. Any third party that wishes to establish links to this website should notify us of their intention prior to doing so. We reserve the right to deny permission for any such links to this Website.

We recommend that you make appropriate enquiries and, if necessary, take legal and independent financial advice before entering into any transaction which may be based on any of the material contained in this Website.

5. Privacy/ Security
Please make sure that you carefully read our Privacy and Cookies Policy to learn about the information that we collect and how we process it.

Without limiting the terms of our Privacy and Cookies Policy, you understand that we do not and cannot guarantee that your use of the Website and/or the information provided by you through the Website will be private or secure. You are responsible for using the precautions and security measures best suited for your situation and intended use of the Website. We encourage you to take precautions to protect your information, including protecting your passwords, using secure networks to access the internet, logging out of online services when you are away from your device and deploying appropriate virus protection software.

You are responsible for configuring your information technology, computer programmes and platform to access the Website.

We reserve the right at all times to disclose any information as we deem necessary to satisfy any applicable law, regulation, legal process or governmental request.

6. Our responsibility for loss or damage suffered by you
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, or for fraud or fraudulent misrepresentation.

The Website is provided by us "as is" and your use of the Website is at your own risk. We exclude any implied conditions, warranties, representations or other terms that may apply to the Website or any content on it, to the fullest extent permitted by law, including with regards to merchantability, fitness for a particular purpose, title, non-infringement, freedom from defects, uninterrupted use and all warranties implied from any use of dealings or usage of trade. We do not warrant that the Website or any information on it will be uninterrupted or error–free or that defects will be corrected or that this Website or the server that makes it available is free of any virus or other harmful elements. For your own safety and security you should take regular back–up copies of data and use the latest virus checking software, and we cannot accept any liability arising from your failure to do so.

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with your:
  • use of, or inability to use, the Website; or
  • use of or reliance on any content displayed on the Website;
In particular, we will not be liable for:
  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.
If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements for such device.

You acknowledge and agree that the above limitations of liability together with the other provisions in these Terms that limit liability are essential terms and that we would not be willing to grant you the right to use or access the Website but for your agreement to the above limitations of liability.

7. Miscellaneous
These Terms, together with our Privacy and Cookies Policy, contain the entire agreement between us and you relating to your use of the Website.

If any provision of these Terms is or becomes unenforceable or invalid, the remaining provisions will continue with the same effect as if such unenforceable or invalid provision had not been included.

If we or you fail to perform any obligation in these Terms, and the other party does not enforce such term, the failure to enforce on any occasion will not constitute a waiver of such term and will not prevent enforcement on any other occasion.

If you are a consumer, please note that these Terms, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these Terms, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

8. Questions and Complaints
Any questions? Please contact us at:

M&G Real Estate Limited, a company incorporated in England and Wales with registered number 3852763 whose registered office is at Laurence Pountney Hill, London, EC4R 0HH or by email at info@manchesterarndale.com

CBRE Limited, a company incorporated in England and Wales with registered number 3536032 who registered office is at St Martin's Court, 10 Paternoster Row, London, EC4M 7HP.

Privacy and Cookies Policy

This Privacy and Cookies Policy is designed to inform you about our practices regarding the collection, use, and disclosure of information that you may provide to us, M&G Real Estate Limited.

The www.manchesterarndale.com website (the "Website") is owned by M&G Real Estate Limited, a company incorporated in England and Wales with registered number 3852763 whose registered office is at Laurence Pountney Hill, London, EC4R 0HH and is managed by CBRE Limited, a company incorporated in England and Wales with registered number 03536032 who registered office is at St Martin's Court, 10 Paternoster Row, London, EC4M 7HP.

References in this policy to 'us', 'we', 'our' are references to M&G Real Estate Limited, CBRE Limited or M&G Real Estate Limited's affiliates/group companies. References to 'you' or 'your' are references to any individual or business accessing the Website.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

The use of, and access to, the pages of the Website are subject to this Privacy and Cookies Policy in addition to the Website Terms of Use (together the "Terms"). By using the Website, you agree to be bound by these Terms.

External Websites
Please note that other sites to which this Website may be linked are not covered by this Privacy and Cookies Policy. You acknowledge that your access of such websites will be subject to the relevant third party's terms and conditions and that any information you provide to such third parties may be subject to their own privacy policies. We are not responsible for the privacy practices or content of such websites. In addition, we have no control over how such information is used and, as such, any course of action you have regarding any alleged misuse of such information must be against the relevant third party.

We may revise this Privacy and Cookies Policy from time to time and such revision will take effect when it is posted on this Website. We therefore encourage you to check this page frequently for posted revisions regarding the way in which we collect and use your personal data.

Personal data, or personal information, means any information about an individual from which that person can be identified (“Personal Information”). It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer certain personal data about you that you provide to us when, for example, you:
  • Register to receive our email newsletter
  • Complete an online contact form
  • Enter a competition or promotion
  • Register to use a service which we will provide to you
We also collect other information about the use of the Website and services. Some of this we may automatically collect when you visit the Website such as what type of device or internet browser you are using (“Technical Data”). We also collect information using cookies. Cookies are small pieces of information stored on your browser which sometimes follow the movements of visitors on the Website and tell us how the Website and our services are being used, this information helps us improve your experience of the Website.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.

The different types of information we collect can be grouped together as follows:
  • Identity Data includes but is not limited to first name, last name and date of birth
  • Contact Data includes email address, telephone number and postal address
  • Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Profile Data includes feedback and survey responses.
  • Usage Data includes information about how you use our website or services such as wi-fi.
  • Marketing and Communications Data includes your details and preferences in receiving marketing from us and our third parties.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We have set out below, in a table format, a description of all the ways we may use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.
Purpose/Activity Type of Data Basis for processing
Email  newsletter providing marketing information such as news, offers and promotions
  • Identity
  • Contact
  • Marketing
  • Consent
To provide information which has been requested via an Online contact form or email query
  • Identity
  • Contact
  • Consent
To manage our relationship with you including:
  • important changes to the Website, new services
  • your preferences on what you want to hear from us
  • Identity
  • Contact
  • Profile
  • Marketing
  • Necessary to comply with a legal obligation
  • Necessary for our legitimate interests (to keep our records updated)
For registration or participation in an event
  • Identity
  • Contact
  • Profile
  • Marketing
  • Consent
To enable you to enter into a prize draw or promotion
  • Identity
  • Contact
  • Profile
  • Marketing
  • Consent
To provide you with our public wi-fi service
  • Identity
  • Contact
  • Technical
  • Usage
  • Marketing
  • Contract Performance & Necessary for our legitimate interests
  • Consent
To process the sale of a gift card
  • Identity
  • Contact
  • Marketing
  • Contract Performance &
  • Necessary for our legitimate interests
  • Consent
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
  • Identity
  • Contact
  • Technical
  • Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
To use data analytics and/or profiling to improve our website, services, marketing and consumer experiences
  • Contact
  • Technical
  • Profile
  • Usage
  • Necessary for our legitimate interests (to keep our website updated and relevant, to develop our business and to inform our marketing strategy).
We may share your Personal Information with our other group companies, agents and business partners acting as joint controllers or processors for the purposes set out in section 2 above of this Privacy and Cookies Policy.

We will NOT sell your Personal Information to, or otherwise share your Personal Information with, other unrelated companies unless you have given consent to do so.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

We aim to maintain the reliability, accuracy, completeness and currency of personal data held by us and to protect the privacy and security of our databases. Our servers and databases are protected by industry standard security technology. Although we cannot guarantee against any loss, misuse, unauthorised disclosure, alteration or destruction of data, we take all reasonable steps to prevent this from happening.

All information you provide to us is stored on secure servers located within the European Economic Area. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect the information we store about you, we cannot guarantee the security of any information transmitted via our Website; any transmission is at your own risk. Therefore, we encourage you to take precautions to protect your information, including protecting your passwords, using secure networks to access the internet, and logging out of online services when you are away from your device.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

You may at any time, exercise the following rights in relation to your personal information:
  • request a copy of the personal data we hold about you, (commonly known as a “data subject access request”). This enables you to check that we are lawfully processing it.
  • request the correction or removal of any information that you believe to be inaccurate or you believe there is no good reason for us to continuing to process it.
  • Request restriction of processing your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
    • if you want us to establish the data’s accuracy;
    • where our use of the data is unlawful but you do not want us to erase it;
    • where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
    • you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • Request transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Such requests, together with any other queries you may have in relation to your personal data, should be emailed to data@manchesterarndale.com

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

You also have the right to withdraw consent at any time, However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. You can opt out from receiving communications at any time by following the opt-out links on any marketing message sent to you or by contacting data@manchesterarndale.com

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

The Website uses cookies to distinguish you from other users of the Website, improve your user experience and allow us to improve the Website.

Many websites use cookies in order to improve a user's experience by allowing that website to 'remember' you. If a website doesn't use cookies, it will think you are a new visitor every time you move to a new page on the site - for example, when you enter your login details and move to another page it won't recognise you and it won't be able to keep you logged in.

Cookies can either last only for the duration of your visit (using a 'session cookie') or remain on your device for repeat visits (using a 'persistent cookie'). Cookies served by us while you are on the Website are called "first party cookies". Cookies served by other companies that are not operating the Website are called “third party cookies.” So, we may allow Google to set a cookie on your browser while you visit the Website, which would be a third party cookie.

Like many sites we use cookies on the Website to ensure that your experience of both our website and the digital service we provide to you is as smooth, relevant and enjoyable for you as possible. Some are essential to the Website functioning. Others are related to enhancing your experience, delivering you relevant content and adverts and providing us with insight. You have the right to choose whether or not to accept cookies or to disable these cookies at a later date.

When visiting our website we will give you the option to accept cookies. You can manage cookies in your browser setting and control whether your browser will accept cookies, reject cookies or notify you each time a cookie is sent. You may elect to disable or reject cookies by adjusting your browser’s settings, but doing so may have a detrimental effect on the performance of the Website for you and your browsing experience across all sites.

You can however obtain up-to-date information about blocking and deleting cookies via these links:
Sometimes we use third party websites (e.g. Facebook, Twitter, YouTube) to embed photos and video content into the web pages on the Website. Pages with this embedded content may set cookies from the Website onto your device.

When you use one of the social website share buttons, a cookie may be set by the service you have chosen to share content through.

We do not control the application of these cookies, and recommend that you check the relevant third party website for more information about these before using such services.

The following table sets out the cookies that we use on the Website, what they do and why we use them.

Essential Cookies – these are essential for the Website’s functionality
Cookie Name What’s it for?
acceptCookies This is an essential cookie that notifies us of your acceptance of cookies being used on the Website.
ASP.NET_SessionId This is an essential cookie for the Website to work at all and is used by default by all .NET applications. .NET is the programming language used to build the Website.
CMSPreferredCulture This is an essential cookie for the Website to work and is used by the Content Management System (CMS) of the Website. The CMS is what allows us to edit the content of the Website.
_RequestVerificationToken This is an essential cookie for the security of the Website. It prevents CSRF attack and is a default part of the asp.NET security protection mechanism. .NET is the programming language used to build the Website.

Performance and Optimisation Cookies
Cookie Service Cookie Name What’s it for?
Google Tag Manager _dc_gtm_UA-xxxxxxxx-x This is simply a tool that groups together code for a series of services that use cookies, such as Google Analytics, and allows us to implement them quickly on the Website. It does not record any information itself and you will need to opt out of individual cookie providers as detailed below.
Google Analytics _ga - google analytics
_gid - google analytics
We use Google Analytics on the Website which anonymously tracks how visitors use and browse the Website. This gives us important information which we can use to improve the performance of the Website.
How to Opt Out of Google Analytics
Google Double Click IDE doubleclick.net We carry out a variety of online marketing and we use Google DoubleClick to measure the effectiveness of our campaigns.
How to Opt-out of DoubleClick cookies
Google AdWords _gat_ UA-xxxxxxxx-x We occasionally advertise Manchester Arndale on Google and across the Google Display Network. The Google AdWords cookie allows us to serve our users with the most relevant adverts and tells us how our adverts have performed by reporting on actions and conversions on the Website.
How to Opt Out of Google Personalised Ads
Facebook Facebook Pixel We occasionally advertise Manchester Arndale on Facebook. The Facebook tracking cookie allows us to serve our users with the most relevant adverts and tells us how our adverts have performed by reporting on actions and conversions on the Website.
How to Opt Out of Facebook Personalised Ads
Twitter Twitter Site Tag Exactly in the same way that we occasionally advertise Manchester Arndale on Google and Facebook, we may do the same on Twitter. The Twitter tracking cookie, again, allows us to serve our users with the most relevant adverts and tells us how our adverts have performed by reporting on actions and conversions on the Website.
How to Opt Out of Twitter Personalised Ads

Social Media House Rules

Hi there to all our social media followers and fans.

We’d love you to get involved on our Twitter, Facebook and Instagram pages, by joining our conversations, sharing content and telling us about your experiences at Manchester Arndale. We want to make our social channels as fun and interesting as possible for our fans. At the same time we want you to have a fun and positive experiences when visiting our pages, so we have put some rules of play in place for all our lovely followers and fans.

We love to chat. So when it comes to chatting, we promise to respond to your direct comments or posts within 24 hours. Our working hours are 9 – 5.30pm Monday to Friday but we also monitor messages received outside of this time, and will respond as soon as possible.

If you post some great images, video, or any other content on Manchester Arndale’s social media pages, we may want to use your content in our future marketing material. If we do, we’ll make sure to contact you directly beforehand.

We want all fans of the Manchester Arndale Facebook page to be able to express their opinions freely and feel comfortable about talking with other Manchester Arndale fans on this page. Taking this in to consideration, we will monitor every posting, review all comments and remove any that are inappropriate or offensive, including:
  • Abusive, inciting violence or otherwise threatening or confrontational behaviour towards others, including swear words.
  • Discriminatory, racist, indecent, sexually explicit, or offensive comments towards others
  • Promotional information, including any links to third party products or services
  • Infringement of third party intellectual property, privacy, and/or publicity rights
  • False, fraudulent, or misleading claims
  • Spam messages which are corrupt or contain viruses
Please understand that comments posted to our social media pages do not represent the opinions of Manchester Arndale.

Thanks for joining our community.

The Manchester Arndale Team.



Vote online for your favourite store in Manchester Arndale for your chance to win a 7 night holiday for two adults to St James’s Club Morgan Bay, Saint Lucia including flights with Thomas Cook Airlines direct from Manchester Airport.
1. This Prize Draw is open to residents of the UK and Ireland aged 18 or over, except for employees or contractors of Manchester Arndale, Resort Marketing International, Saint Lucia Tourism Authority and Thomas Cook Airlines, their families, agencies or anyone else associated with this competition.
2. Closing time and date: 11.59pm on Tuesday 28 August 2018. Entries received after the closing date of the promotion will not be considered.
3. Only one entry per person.  Entrants using multiple email addresses will be disqualified.
4. To enter, participants should visit www.manchesterarndale.com/maras18 and complete and submit the online entry form (including nominating at least one store for the Manchester Arndale Retailer Awards) between 9.00am on Monday 6 August and 11.59pm Tuesday 28 August 2018.  Failure to nominate a store for the retailer awards in the entry form will result in the participants entry being invalid and not entered into the prize draw.
5. The winner will be selected at random on 4 September from the valid entries and will be notified by telephone and by email using the contact details provided on the entry form within 3 days of the draw.  All entries submitted using the online form will have an equal chance in the prize draw, irrespective of the store voted for as favourite.
6. The winner must respond and claim the prize from the Promoter within 10 days of the email notification. If the prize is unclaimed after this time, it will lapse and the Promoter reserves the right to offer the unclaimed prize to a substitute winner selected in accordance with these promotion rules, with the originally selected winner forfeiting their right to the prize.
7. The result of the draw is final and no correspondence will be entered into, except with the winner. The Promoter is not responsible if the winner does not receive notification of their prize as a result of having provided incorrect/incomplete contact details on their entry form.
8. The winner's details (name and county only) will be available for 4 weeks only by sending a SAE to Manchester Arndale Retailer Awards Winners, Manchester Arndale, Management Office, 1st floor, Arndale House, Manchester Arndale, Manchester, M4 3AQ after 4 September.
9. By participating in this promotion, entrants agree to be bound by these terms and conditions. Subject to you ticking the appropriate opt-in box, entrants also permit to Manchester Arndale, Saint Lucia Tourism Authority, Resort Marketing International and Thomas Cook Airlines to periodically send you notification of special offers, promotions and events by email. If at any time, you decide that you do not wish to receive future email communications from Manchester Arndale, Saint Lucia Tourism Authority, Resort Marketing International and Thomas Cook Airlines , you can unsubscribe by clicking the unsubscribe link.
10. The Promoter is not responsible for any entries that fail to be received or are delayed for any reason.  Proof of submitting an entry is not proof of receipt by the Promoter.
11. The Promoter reserves the right to amend or suspend this promotion or disqualify an entrant at any time, in the event that the Promoter is unable to guarantee that the draw can be carried out fairly for technical or other reasons or if the Promoter suspects that any person has been manipulating entries or has acted contrary to these terms and conditions in any way.
12. The promotion and these Terms and Conditions shall be governed by the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction over any dispute.

1. There will be one overall prize and is valid for a maximum 2 adults (one winner plus guest) and must be taken in one trip. The prize consists of two return airline seats from Manchester Airport to Saint Lucia courtesy of Thomas Cook Signature, with seven nights at St James’s Club, Morgan Bay on an All-Inclusive basis and return on-island airport transfers courtesy of Saint Lucia Tourism Authority. Both hotel and flights are subject to availability.

2. Reservations must be made directly with Resort Marketing International, to claim your prize email: res@resort-marketing.co.uk

3. Your complimentary certificate is valid for travel: 8th Nov – 15 Dec and 1 – 21 Jan 2018 and also 2019 on a strict request only basis at the property mentioned above. The prize is subject to the following terms and conditions: reservations cannot be made more than 2 months prior to arrival date and are subject to resort availability.

4. Certificates may not be redeemed for cash and are non-changeable. Certificates cannot be used in conjunction with any other promotional offer.

5. The prize is subject to changes without notice and is subject to availability and cannot be taken over Christmas, Easter or February.

6. This offer also does not include Insurance; it is purely an accommodation only offer. Should the hotel be sold or suffer any material change resulting in the closure of the hotel during the validity of this prize, Elite Island Resorts will be unable to honour the prize and cannot be held liable for alternative accommodation.

7. It is a condition of this prize that the recipient provides RMI, within 7 days, a minimum of 1 photo of themselves holding the prize certificate, ideally standing in front of the travel agency / office, or at a suitable location inside the office for social media / travel media publication. This picture must be emailed to info@resort-marketing.co.uk, with a CC to whichever person in RMI provided the certificate. Failure to provide a suitable picture will result in the withdrawal of the accommodation prize.

8. Resort Marketing International, Saint Lucia Tourism Authority and Thomas Cook Airlines, make no representation as to the safety, conditions or other issues that may exist at the destination.

9. Compliance with any health or other government requirements is the responsibility of the prize winner and companion.

10. The winner and their chosen companion must comply with all relevant customs, security and immigration requirements, including appropriate passport and visa requirements. The prize winner and their companion are responsible for holding a passport with at least six months validity remaining after the return to the UK and must organise relevant visas where required. UK passport holders do not require a visa to visit Saint Lucia. Resort Marketing International, Saint Lucia Tourism Authority and Thomas Cook  Airlines will not be responsible for any passenger’s failure to comply with these requirements.

11. The prize does NOT include any insurance, travel to and from Manchester airport, or any travel or other expenses during the trip. Any out of pocket expenses (such as phone, room service, drinks purchases, gifts and food are not included in the prize.

12. The package is non-transferable and no alternative packages will be offered.

13.  There is no cash alternative.

14.  Resort Marketing International, Saint Lucia Tourism Authority and Thomas Cook Airlines, shall not be responsible for any indirect, special or consequential damages or losses suffered by the entrant or a third party.

15. The competition is provided by Saint Lucia Tourism Authority, Resort Marketing International and Thomas Cook .Airlines.


1. When you enter the competition, you agree to be bound by these rules.

2. Saint Lucia Tourism Authority does not accept responsibility for loss, damage or injury occurring to the participant arising from his or her entry into the promotion or occurring to the winner(s) arising from his or her acceptance of the prize.

3. The promotion is subject to the laws of England.

Promoter: Manchester Arndale, Management Office, 1st floor, Arndale House, Manchester, M4 3AQ



What's on

Halle Place

We're excited to announce plans for Manchester Arndale's new £11 million dining quarter, 'Halle Place'.