Jobs @ Manchester Arndale

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Arndale House

Security Officer
Full Time Permanent
Reference Number: Job Created: 08/02/2018 Application Deadline: 28/02/2018

Job details

We are currently seeking a Security Officer to work within the Security team within a prestigious, mixed scheme retail complex in the North West Area. Working in close conjunction with your colleagues, management, retailers , tenants  shoppers and Centre Management team, you will ensure the delivery of a 'First Class' service to a facility welcoming circa 42 Million people per year, with a foot print of 1.4M Sq Ft. This critical, role encompasses the delivery of Security both front and back of house common areas within a key account within the Incentive FM business.

Duties and Responsibilities:

  •  To ensure the centre is safe and that visitors, retailers , customers, feel safe whilst working or shopping within the centre.
  •  To readily interact with all visitors / tenants within the shopping centre, delivering a first class customer focused service.
  •  Carry out regular patrols of the shopping centre as detailed in the site Assignment Instructions being proactive at all times.
  •   To ensure that the site is a safe. friendly and non-threatening environment for all visitors / tenants.
  •   Be available for shifts covering absence on night time operations and fully flexible
  •   To work towards the business KPI’s
  •   To  ensure the rota is effective
  •   To manage the day to day operations of the team to include any HR  issues ,ensure each officers receives an appraisal with regular reviews
  •   To manage the day to day sickness and ensure the operation is covered as set out in the contract
  •   To liaise closely with the Housekeeping and Customer Experience team delivering one service and highlight opportunities in working as one team
  •   To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements
  •   Be professional, pleasant, friendly, courteous and helpful at all times whilst carrying out duties to the highest levels.
  •   To work to the companies and Manchester Arndale brand values.
  •   To ensure all tasks are captured on the e log book system
  •   To build good relationships with retailers and instore security within retailers.
Qualifications:
  •   SIA Door Supervisor licence 
  •   SIA CCTV Licence

Experience:
  •   Experience of working within a busy customer focused environmen
  •   Experience of working within a shopping centre environment
  •   St Johns Ambulance First Aid at Work
 
Skills & Abilities (Competencies)
  •   Ability to act decisively and remain calm under pressure
  •   Willingness and ability to work as a member of a team
  •   Excellent organizational skills with the ability to balance competing priorities and workloads
  •   Excellent written and verbal communication skills
  
Additional Comments
Complete four training shifts per annum on night time operations to ensure operational knowledge is maintained.

To apply please hand your CV into Arndale House Reception (facing Bodycare) F.A.O Georgia Cotton. 
 
 

Arndale House

Security Supervisor
Full Time Permanent
Reference Number: Job Created: 08/02/2018 Application Deadline: 28/02/2018

Job details

Purpose of the Role:     
The Security Supervisor (SS) is accountable to the Head of Security and for the support, management and delivery of security within the Shopping Centre environment.
The SS will ensure exemplary standards of security and customer service are provided to the client and visitors to the site at all times.

Duties and Responsibilities:

  •   Manage all control room procedures in line with the CCTV codes of practice
  •   Supervise Mall Security officers to ensure that company procedures, Assignment instructions are followed and adhered too at all times.
  •   Lead the security team when dealing with incidents and ensure the business escalation process is followed
  •   Support and provide guidance to other site based centre staff.
  •   To liaise closely with statutory authorities, dealing with incidents and the provision of information.
  •   Continuous management and monitoring of CCTV screens / systems and associated specialist security equipment
  •   Continual management and monitoring / policing of site radio systems.
  •   Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals logging and reporting incidents in line with site / company polices.
  •   Controlling and prioritising incidents ensuring all key personnel are kept fully informed at all times.
  •   Diligent management and maintenance of records / reference materials including Health & Safety records, Incident Forms and the site occurrence book
  •   Ensuring strict compliance to the Data Protection Act and associated regulations and auditing of records.
  •   Manage and monitor all access control system, ensuring all defects are reported correctly for repair.
  •   Ensuring that the shopping centre is a safe and non-threatening environment for all customers and site staff.
  •   Support the SM in ensuring standards are continually reviewed and improved upon
  •   To provide regular liaison and timely feedback to the management team on all aspects of service delivery, implementing effective solutions and corrective action to enhance the service.
  •   To ensure assignment instructions on site are valid and updated to maintain their effectiveness and ensure compliance with all site-based operations.
  •   To provide professional advice and support in the absence of the SM in security related matters.
  •   Be responsible for dedicated tasks and areas of responsibility as indicated by the SM
  •   Maintain standards and welfare amongst all team member in accordance with the company policies and values
  •   Report via the business escalation procedure any event that may be detrimental to the fulfilment of the provision of security on site.
  •   Support the SM to ensure the necessary security audits are undertaken and any non-compliance highlighted and managed to completion.
  •   To manage excellent relationships with our client, our suppliers and other partners in a professional manner.
  •   To support the SM in recruitment, developing, training and retaining staff
  •   Make certain that the Continuous Improvement Process is an integral part of service delivery increasingly adding value to both the business and our client.
  •   Undertake any other reasonable duties as required to meet the needs of the business
  •   Monitor and improve the levels of customer satisfaction for manned security delivery.
  •   Ensure a timely response to all security issues and events. 
  •   Assist the SM in managing the rotas and manning levels and to be flexible for the needs of the business
  •   Liaising with the site control room proactively reacting to incidents and ensuring colleagues are fully briefed and supported at all times and agreed escalation procedures are followed.
  •   All unsecured areas of the complex to be reported to Control Room immediately and action taken to resolve.
  •   To record / log all non-conformances and emergencies with the control room staff.
  •   To deal efficiently and effectively with emergencies including fire, flood, major incidents   ensuring the Centre team are kept fully informed at all times.
  •   Maintain vigilance and highlight / manage unauthorised access by banned persons.
  •   Provide assistance to third party contractors / visitors ensuring all site procedures / policies are adhered too.
  •   To ensure E- log book tasks Patrols are completed timely and all reactive jobs are logged with the helpdesk.
  •   To liaise closely with statutory authorities, dealing with incidents and the provision of information.
  •   Maintain continuous monitoring of site radio systems adhering to correct radio procedures at all times.
  •   Ensure a timely response to all security issues and events.
  •   To liaise closely with all the teams on site working as one team
  •   To be flexible within the business and support the day supervisor function as and when required.
  •   Follow our service principles at all times:
  •   We always treat everyone with dignity and respect in a professional, courteous manner.
  •   We always listen intently to our customers and we always clarify what they need or want from us.
  •   We always strive to anticipate our clients’ needs and to act quickly to meet them – we always try to seek out straightforward, intelligent solutions and effective ways to implement them.
  •   We always do what we say we will do – whatever the job, we always see it through.
  •   We always aim to go the extra mile – to give our clients more than they were expecting.
  •   We always communicate honestly and openly with our customers and we make sure that we regularly check that we are delivering what they want – we never hide bad news.
  Work at all times to our company values:
  •   Service:  Providing exceptional service to our customers is our number one priority.  We believe it is the foundation of business success and we are passionately committed to understanding what our customers want and to providing them with outstanding solutions and service.
  •   Integrity: We think it's important to treat everyone courteously, professionally and with respect - and to bring a straightforward, open and honest approach to everything we do.
  •   Performance:  We want to be the best at what we do.  We want to perform at the highest level for our customers and to deliver exceptional value to our stakeholders.
  •   People:  Good people are the bedrock of our business.  We are committed to attracting and developing the best people we can and dedicated to providing them with stimulating and rewarding jobs and careers.
  •   Innovation:  We actively look for better ways of doing things in order to improve the value we deliver to our customers and the performance of our business.
  •   Team: All for one and one for all. One team approach
  •   Energetic: Enjoy your job.
  •   Accountability: Take ownership of all situations to ensure tasks are completed or escalated when necessary.
  •   Confidence: Aim high and achieve
  •   Honesty: In all things and respect to all people
  •   Support SM in operational HR responsibilities to recruit, retain and develop the security team.
  •   Maintain and manage staff attendance / absence records in conjunction with company policies and procedures.
  •   Ensure the rota is accurate and up to date and manpower coverage is maintained and all team members complete the required shifts and duty hours as detailed on the duty rota.
  •   To set objectives for direct reports as per company procedure.  Ensure same approach and mechanisms for all staff within area of responsibility.
  •   To deliver excellent communications and motivation for all direct reports.
  •   Deliver to all new starters a formal induction and site specific training
  •   To ensure objectives, performance reviews and Toolbox Talks are completed as per company policy.
  •   To identify training needs and ensure accurate site records are maintained at all times.
  •   Any other reasonable duties as requested by your line manager.
Qualifications:
  •   GCSE / O level standard Maths and English
  •   Dual SIA Licensed. (  CCTV / Manned Guarding)
  •   IOSH Qualified
  •   Professional or further qualification in Security Management.

Experience:
  •   Previous experience in supervising a medium/large team. Experience:
  •   Experience of working in a retail environment

Skills & Abilities (Competencies)
  •   Computer literate with experience of Office (Word, Excel) & other systems
  •   Ability to work effectively in a team
  •   Excellent communication skills, orally & written
  •   Excellent customer service  skills
  •   Able to plan & organise effectively
  •   Able to challenge process & seek improvements in working practices.

Additional Comments

 Manchester Arndale is a busy environment and the Security Team is a vital to the smooth running of the Centre. The Security Supervisor will need to have a flexible approach to working time and the capability to prioritise task and resources to ensure completion. Confidentiality is essential as both personal and commercially sensitive information will be accessed by this post.

To apply please bring your CV into Arndale House Reception (opposite Bodycare) F.A.O Georgia Cotton



 

Arndale House

Security CCTV Controller
Full Time Permanent
Reference Number: Job Created: 08/02/2018 Application Deadline: 28/02/2018

Job details

Duties and Responsibilities:

  •   Manage all control room procedures in line with the CCTV codes of practice
  •   Supervise Mall Security officers to ensure that company procedures are followed and adhered too at all times.
  •   Support and provide guidance to other site based centre staff.
  •   Continuous management and monitoring of CCTV screens / systems and associated specialist security equipment
  •   Diligent management and maintenance of records / reference materials including Health & Safety records, Incident Forms and the site occurrence book
  •   Ensuring strict compliance to the Data Protection Act and associated regulations.
  •   Manage and monitor all access control system.
  •   Continual management and monitoring / policing of site radio systems.
  •   Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals logging and reporting incidents in line with site / company polices.
  •   Controlling and prioritising incidents ensuring all key personnel are kept fully informed at all times and agreed escalation procedures are followed.
Qualifications:
  •   SIA CCTV Licence
  •   SIA Door Supervisor Licence
  •   St Johns Ambulance FAW
Experience:
  •   Experience of working in a busy control room environment
  •   Experience of working within a busy shopping centre
  
Skills & Abilities (Competencies)

• Excellent organisational skills with the ability to balance competing priorities and workloads
• Excellent written and verbal communication skills
• Adaptable and flexible in approach to work required
• Willingness and ability to work as a member of a team
• Report writing / Presentation skills
• Ability to work unsupervised and take responsibility
• Ability to act decisively and remain calm under pressure

To apply, please bring your CV into Arndale House Reception (opposite Bodycare) F.A.O Georgia Cotton
















  
 

Arndale House

Security CCTV Controller (2 month fixed term contract for New Cathedral Street Site)
Full Time Temporary
Reference Number: Job Created: 08/02/2018 Application Deadline: 28/02/2018

Job details

Duties and Responsibilities:

  •   Manage all control room procedures in line with the CCTV codes of practice
  •   Supervise Mall Security officers to ensure that company procedures are followed and adhered too at all times.
  •   Support and provide guidance to other site based centre staff.
  •   Continuous management and monitoring of CCTV screens / systems and associated specialist security equipment
  •   Diligent management and maintenance of records / reference materials including Health & Safety records, Incident Forms and the site occurrence book
  •   Ensuring strict compliance to the Data Protection Act and associated regulations.
  •   Manage and monitor all access control system.
  •   Continual management and monitoring / policing of site radio systems.
  •   Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals logging and reporting incidents in line with site / company polices.
  •   Controlling and prioritising incidents ensuring all key personnel are kept fully informed at all times and agreed escalation procedures are followed.

Qualifications:
  •   SIA CCTV Licence
  •   SIA Door Supervisor Licence
  •   St Johns Ambulance FAW
Experience:
  •   Experience of working in a busy control room environment
  •   Experience of working within a busy shopping centre
  
Skills & Abilities (Competencies)

• Excellent organisational skills with the ability to balance competing priorities and workloads
• Excellent written and verbal communication skills
• Adaptable and flexible in approach to work required
• Willingness and ability to work as a member of a team
• Report writing / Presentation skills
• Ability to work unsupervised and take responsibility
• Ability to act decisively and remain calm under pressure

To apply, please bring your CV into Arndale House Reception (Opposite Bodycare) F.A.O Georgia Cotton


 

Arndale House

Fashion Sales Advisor
Part Time Permanent
Reference Number: Job Created: 24/02/2018 Application Deadline: 07/03/2018

Job details

Canvas (New Consession inside Topshop)

See You Never is a brand new denim & jersey womenswear collection launching in Topshop in March. It is an optimistic collection of laid-back looks with statement cool-girl styling.
Embracing authentic denim & relaxed silhouettes, S.Y.N’s versatile off-duty pieces combine easy-going, fun fashion with a celebration of individual style. https://www.seeyounever.co.uk/
We are really excited to be launching a concession in Topshop Bluewater at the end of March

Main Duties

We are looking for a super enthusiastic, passionate and fun sales advisor to look after our concession spaces. Main duties include:
- ensuring our space is fully replenished and stocked with all size ratios to maximise sales
- making sure the space looks amazing at all times by visually merchandising the collection
- confidently giving excellent customer service by connecting with customers, helping with sizing, styling suggestions with knowledge of key pieces for the season to drive sales
- being a strong brand ambassador by maintaining a positive vibe and store experience
- processing new deliveries to get newness onto the shop floor quickly and efficiently
- reporting back on sales to help ensure we optimise best-selling styles
Skills & Experience
We are looking for a dynamic, creative and self-motivated sales advisor with the following skills:

- Experience in fashion retail
- a love of fashion and knowledge of current trends
- must be able to enthusiastically work in a fast-paced environment
- strong customer service and communication skills

To apply, please email your CV to lisa@canvas-ldn.com

 

Aspecto

Supervisor
Full Time Permanent
Reference Number: Job Created: 24/02/2018 Application Deadline: 01/04/2018

Job details

Aspecto are looking for a hardworking and enthusiastic individual to join the management team at our Arndale Store.

The position is for 40 hours per week so flexibility is a must.

If you are looking for a new challenge, are eager to learn and have a passion for premium fashion. Please don’t hesitate to apply in store.

Radley London

Sales Assistant
Part Time Permanent
Reference Number: Job Created: 22/02/2018 Application Deadline: 08/03/2018

Job details

We are looking for talented people to join
The Radley family!
You must have exceptional levels of customer care, strong communication skills and strive for excellence.
Retail experience is required.
Please email us at manchester@radleyandco.com with a cover letter

Topshop

Love Concession Manager (within Topshop)
Part Time Permanent
Reference Number: Job Created: 22/02/2018 Application Deadline: 08/03/2018

Job details

16 hour permanent position

Love is a thriving women's fashion brand located in Topshop stores across the company 
We are looking for a mature individual to oversee our Arndale store.
Description - looking for a hardworking and confident individual to manage a small brand within the store , will be solely responsible for all aspects of taking care of the brand including; 

  • Processing deliveries
  • Stock management
  • Merchandising new stock packages
  • Reporting to area manager on each shift
  • Hitting weekly and quarterly targets
  • Providing Excellent customer service
  • Maintenance of the department
  • Being responsible for the Love concession in store
Candidate would need to be able to work Monday, Wednesday, Friday and Saturday every week. Shifts will be 4 hours each day but times will vary. 
Retail experience in essential.
To apply or for more information please email CV and cover letter to lauraeveson@inlovewithfashion.com stating which vacancy you are applying for.