When will Manchester Arndale be open again?The centre has remained partially open throughout the lockdown period as we have been supporting essential services such as pharmacies, supermarkets and banks. We are following the official guidance carefully and look forward to having more of our stores opening from 15 June.
We will be providing latest updates across our social media channels including centre opening hours and what to expect when you visit us, and we recommend people check directly with individual brands before they leave home, as timings may vary.
Will your usual opening hours apply or have they changed?Manchester Arndale has remained partially open throughout the lockdown period, and as of 15 June, the centre will resume its normal opening hours. However, although more retailers will be opening, the opening hours for each retailer may be slightly different so please do check directly with individual brands via their website or social media channels.
How are you going to keep the centre safe when you re-open?We are doing everything we can to make sure Manchester Arndale is a safe place to visit and work. We have social distancing measures throughout the centre, including our entrances, malls, toilets and facilities, food court and back of house areas. This includes dedicated one-way walkways and separate queuing areas. Hand sanitiser will be available at all entrances and throughout the centre for use during your visit. Soap and hot water are also available in our toilet facilities and we recommend that people wash their hands regularly.
We are asking everyone to play their part too and help us defeat the virus by following the instructions provided by our teams and the safety information that is widely available inside the centre and on our online channels. And by staying at home if they’re displaying any Covid-19 symptoms.
How clean is Manchester Arndale given you’ve been partially closed for a while?Our staff have been working incredibly hard to keep the centre clean and safe during the lockdown and we are hugely grateful to them. We were already deep cleaning key touchpoints like toilets, door handles, hand rails and lift buttons more frequently and that will continue for the foreseeable future. Further safeguards, such as our dedicated hand sanitiser points, are now in place throughout the mall and we ask everyone to make use of these on the way in.
We are asking all shoppers and staff to play their part too and help us defeat the virus by following the instructions provided by our teams and the safety information that is widely available inside the centre and on our online channels.
Can I wear a face mask/face covering?Yes, all our visitors are welcome to wear face coverings and gloves whilst in the centre. However, in line with government guidance these are not currently compulsory.
Are all the shops going to be open when the centre re-opens?There is no ‘one size fits all’ approach for individual stores to re-opening, so we would ask visitors to check their favourite brands websites before leaving home.
Are you going to be giving visitors a time limit to be in the centre? Will I have to queue to get in?No, however our teams will be managing the number of visitors inside the centre and we will have controls in place at entrance and exit points to help us do that effectively. Visitors can still very much expect our usual warm welcome, but it’s important to monitor capacity very carefully and stay within the recommended limits. It is likely that we will direct shoppers to an external queuing system during busy periods to regulate footfall.
Will I have to queue on the mall to enter a store?This will depend on how busy the store is at that moment in time. Some larger stores may operate queuing systems inside their store. There will also be floor stickers outside each store to allow you to queue and adhere to social distancing on the mall, away from shoppers who are walking past.
Are you implementing a rule of one customer per family or can we visit as a family? Can I bring my kids with me?Government guidance says that where possible customers should shop alone, unless they need specific assistance. If you are planning to bring your children with you, please make sure that they also follow the social distancing guidelines.
The number of people allowed into the centre will also depend on the current capacity of the centre at any given time to allow for social distancing, so where possible try to limit the numbers in your group.
Visitors can still very much expect our usual warm welcome, but it’s important to monitor capacity very carefully and stay within the recommended limits. It is likely that we will have an external queuing system outside centre entrances to regulate footfall. All visitors well need to maintain a 2m social distance.
What about the food court? Will it be open for business?As per the Government’s guidelines, our food court seating area is currently closed but some outlets will be open for takeaway service only. Food bought at these should be eaten outside of the centre. We would ask visitors to check the relevant brands websites to see what’s available.
Have Manchester Arndale staff been specially trained to manage this new way of shopping?Yes, all staff have been through specific guidance/training to carry out their duties in the new way of working.
What sort of PPE will your staff be wearing in the centre/s?Face visors and masks will be worn by our waste/environmental, security and customer experience teams where appropriate.
Will you be providing any type of PPE for visitors, like masks and/or gloves?No, as this is not a requirement by Government. However, all our visitors are welcome to wear face coverings and gloves whilst in the centre.
What steps will you take if people do not observe social distancing guidelines?We will be asking everyone who visits the centre to follow official guidelines, the instructions provided by our teams as well as the safety information that will be widely visible and available. Our teams are familiar with the guidance and will be reminding people to keep a safe distance. Anyone refusing to do so will be asked to leave the centre immediately.
If we feel that people are deliberately breaking the guidelines and risking the safety of those around them, we won’t hesitate to call the police. At times like these we simply cannot allow the actions of individuals to potentially threaten the safety of everyone else.
Are you potentially rushing to open the centre?Not at all. We are following the official guidance very carefully and Manchester Arndale will be re-opening on a gradual basis, in line with government guidelines. The safety of everyone who visits is our highest priority, and we are going to do everything we possibly can to ensure Manchester Arndale is a safe place to visit and work.
What will you do if one of your retailers doesn’t follow social distancing guidelines?We have been working closely with all our retailers during the lockdown period to support them with their re-opening plans.
However, if there were to be an issue, all our brands have a requirement within their lease to provide legal compliance, so we would insist they follow the guidance or further action would/could be taken against them.
What will you do if one of your retailers opens earlier than the government guidelines allows?We have been working closely with all our retailers during the lockdown period to support them with their re-opening plans.
However, if there were to be an issue, as per their lease, a retailer must follow legal compliance, we would take the necessary action to ensure our brands comply with government guidelines.
Why have you removed the seating areas on the mall?In order to discourage people gathering and to support social distancing measures, there is now only limited seating available on the malls. We’re sorry for any inconvenience and know that for some of our less mobile visitors this could be a problem for them. We will have team members at entrances and within malls, and we would ask anyone who is in need of additional support to speak with a member of the team.
What will we have in place for visitors with mobility issues who would ordinarily need the use of seating whilst visiting us?Manchester Arndale has a shop mobility service, which is managed by an external company. We are currently liaising with their team regarding their re-opening plans.
In order to discourage people gathering and to support social distancing measures, seating has been removed from the malls. We know that for some of our less mobile visitors this could be a problem for them. We will have team members at entrances and within malls, and we would ask anyone who is in need of additional support to speak with a member of the team.
Will I still be able to buy gift cards at Manchester Arndale?Currently, the Manchester Arndale gift card is not available to purchase within the Centre. Gift Cards can be purchased online for postal delivery at: https://manchester-arndale.flex-e-card.com/
What do I do if my Gift Card has expired during lockdown?You can contact https://www.flex-e-card.com/ or call 0844 744 4277 to extend your gift card for a further 3 months
Is the customer service desk open? What do I do if I need help whilst shopping in Manchester Arndale?Our customer service desk will be closed for the foreseeable future whilst our customer service team will be on-hand throughout the centre. Should you need any help or assistance during your visit all our staff will be more than happy to help.
How do I know which retailers will be open before I visit?There is no one size fits all approach for when individual stores will open. To find out if a shop you want to visit has re-opened, please check our website or visit the specific brand’s individual website or social media channels for more information.
Do you know when other retailers will be opening up and when all of the shops, restaurants and leisure spaces will be back open?We are following government guidance as to what can open in our centre and will gradually see more of our stores open in line with Government guidance. Please check with the specific brand’s website for their opening information.
Are you taking specific measures on your air handling units before opening?Our centre air handling plant has continued to run on a phased/rotation basis providing full fresh air whilst taking advantage of the low external air pollution and air quality which is at its best levels for many years. All building service plant will be set back to normal operating hours as soon as we have the go ahead from Government to begin a phased reopening. All air filters will continue to be changed as required with any major service visits being undertaken as necessary.
Will you be temperature checking people as they come into the centre?Temperature checking is not part of the Government’s guidelines and isn’t an effective way of screening people for coronavirus. Using surface temperature checks i.e. just on the skin rather than in ear can provide inaccurate results. A surface temperature for example can be caused by other factors not related to the virus. However, please be reassured that we are doing everything we can to make sure our centres as safe places to visit and work.
Some of our brands may be using temperature checks on their entrances, but please speak directly to them for more information.
If you do feel unwell or are showing any of the COVID-19 symptoms, please do not visit the centre. Please help us to ensure that everyone is as safe as possible.