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MARAS 2018

The Manchester Arndale Retailer Awards took place on Sunday 4 November in our amazing new venue, The Principal Hotel. It was the biggest ever MARAs event, attended by over 270 guests!
It wasn’t just the venue that was different this year…following your feedback we revamped the awards process to be based all around shopper surveys. So winning a MARA is a true reflection of the great customer service your teams provide.

After delicious food and lots of celebrating…Bongo’s Bingo kept the crowds on the dance floor until the end with 80s and 90s chart classics, retro and ridiculous prizes, and retailer dance offs.

Huge congratulations to all 19 winners – it’s your hard work and dedication to customer service that makes the centre so successful!
Full list of  Manchester Arndale Retailer Award winners 2018:

Womenswear Store – House of CB
Menswear Store - Luke
Mixed Apparel Store – G-Star Raw
Lingerie Store – Victoria’s Secret Pink
Footwear Store – Kids Footlocker
Children’s Store – Emily’s Paint-A-Pot
Health & Beauty Store – Sergeant Caesar Barber Shop
Jewellery Store – Beaverbrooks
Gifts & Accessories Store – Lindt
Financial & Services Store – iSmash
Café, Bar & Restaurant Store – Gino D’Acampo My Pizza & Prosecco Bar
Food-to-Go Store – Fruteiro Do Brasil
Technology and Media Store – O2 on Market Street
Specialist Store – Hidden Corner
Home & Lifestyle Store - Nespresso
Store I can’t live Without (Independent) – Bobo Tea
Store I can’t Live Without (Multiple) – Aldi
Excellence Award – Emily’s Paint-A-Pot
Customer Service Star Award – Stephanie Greenwood, Oasis
Congratulations and well done to all of our shortlisted and winning stores!
Congratulations to Stephanie Greenwood from Oasis - our very worthy winner of the first ever Customer Service Star Award! Stephanie was nominated by her store manager for her “most unbelievable work ethic and the way she motivates the team to ensure that they keep the customer in the heart of everything they do.”

Another huge congratulations to Emily’s Paint-A-Pot who scooped the Children’s Store award after a very successful first year at Manchester Arndale. Emily and her team were also awarded the prestigious Excellence Award after scoring 97 out of a possible 100 in our customer surveys!

A massive Thank You to this years event sponsors;
Incentive FM – who keep the centre spic and span by providing cleaning and waste services, as well as managing our security and customer service teams.
Integral - who look after all the building maintenance as well as managing projects like your lovely new store refits and refurbishment.
Flex-e-card – they provide and manage Manchester Arndale’s popular gift card scheme.
Dante – who manage a range of systems like the fire alarm to keep us all safe shopping and working in the centre.
TMT – they are specialists in construction projects for the commercial sector, and manage a range of retail focused projects.
JLL – who specialise in offering real estate and investment management, and manage various new projects at Manchester Arndale.