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Customer Enquiry

It is important that we keep in touch with our customers. Of course we love to hear the good news but we also need to know if you’ve had a bad experience so we can do something about it. Please feel free to phone us, send an email or write a letter using the contact details below. We will get back to you and try our best to resolve any issues.

Our address is                Manchester Arndale
                                       1st Floor
                                       Management Office
                                       M4 3AQ

Our phone number is   0161 833 9851

Our email address is

Plan Your Visit

For full details on how to get to Manchester Arndale click here.

Cash Machines

We currently have a number of automatic cash dispensing machines situated on the mall area for the convenience of customers.

Car Park

There are 1,383 spaces including 28 disabled bays available in the multi-storey NCP Arndale car park situated on High Street.

Shudehill Interchange

Shudehill Interchange is a transport hub located just outside Manchester Arndale on Withy Grove. It comprises of a Metrolink stop and a bus station.


For your convenience, we have taxi service available just next to the upper level entrance at High Street.

Toilets & Baby Change

Here at Manchester Arndale, you will find toilets and baby changing facilities located throughout the mall. Please call 0161 833 9851 if further details are required.

Manchester Arndale is proud to be a breastfeeding friendly venue and we welcome breastfeeding in all areas of our premises.

Download a Centre map

You can download our centre map here to find all your favourite stores, or if you have any other queries please call 0161 833 9851. Our Customer Service team will be happy to help and can also provide a large print version of our map.

Free BT WiFi

To get online at the centre, search for ManArndaleWiFi on your smartphone or tablet.

Tax Free Shopping

Over 80 retailers in Manchester Arndale offer Tax Free Shopping which allows travellers leaving the European Union (EU) to get a VAT refund on goods they buy here and take home.
Shoppers must inform the store assistant you wish to use Tax Free Shopping when you purchase their goods and fill in paperwork at the point of purchase.
Stores cannot claim back for previous purchases, so shoppers must inform beforehand before any transaction goes through.
Some stores may also for photo ID or a passport.
So if you are an overseas visitor, make sure you visit the UK’s largest inner-city shopping centre and take advantage of this money-saving service. More details about Tax Free Shopping can be found here.

Charge your phone for FREE

Manchester Arndale has now installed three ChargeBox phone charging stations, ideal for when your battery goes flat at the most inconvenient times.

The ChargeBox stations allow you to charge your phones for free for 30 minutes.  The stations are located on the Lower level in Halle Square (near EAT); on the Lower lever in Exchange Court (outside Starbucks) also in the Foodcourt.  Please be aware there may be a charge for lost keys.  If you have any issues using the boxes please contact 0161 817 3699.